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Frequently Asked Questions


What is Oxigin?

Oxigin is an artificial-intelligence-powered customer feedback solution that helps businesses efficiently measure customer opinion immediately the service is delivered.


Why choose Oxigin?

Oxigin lets managers gather feedback from multiple sources such as mobile apps, SMS/Email or when the customer is on your premises or is in your store.


What analyses can I perform on feedback received?

You can determine Net Promoter Score (NPS), Customer Satisfaction (CSAT) & Customer Effort Score (CES) from all your responses. Click here to read more.


Where does Artificial Intelligence come in?

Oxigin extracts emotions and sentiments from customer responses. This allows managers to determine if the aggregate feeling of the customer is joy or unhappiness with their brand.